Effective Date: 25 August 2025

At Polished Pearl Cleaning, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Privacy and Electronic Communications Regulations (PECR).

Summary

  • We only collect the data we need
  • We don’t sell your data
  • We protect your information
  • You’re always in control of your data

1. Information We Collect

We collect the following types of information to deliver our cleaning services:

a) Personal Information

  • Name
  • Address
  • Phone number
  • Email address

b) Booking & Payment Data

  • Service details and booking dates
  • Payment information (we do not store full card details — payments are processed securely via our payment provider)

c) Website Data

  • Cookies (see Section 6 below)
  • IP address, browser type, and device data (for security and analytics purposes)
  • Any data submitted through online forms

2. How We Use Your Information

We use your information to:

  • Provide and manage our cleaning services
  • Process bookings and payments
  • Communicate with you about your appointments
  • Send relevant updates or service-related information
  • Improve our website and customer experience
  • Comply with legal obligations

We will only collect and process personal data where we have a lawful basis, such as fulfilling a contract, complying with legal duties, or obtaining your consent.

3. Payments & Security

  • We use trusted third-party payment providers (e.g., Stripe, PayPal, or bank transfer) to handle payments securely.
  • We do not store or have access to your full payment card details.
  • All payment data is encrypted and processed securely in compliance with PCI DSS standards.

4. Marketing & Communication

  • We may occasionally send you information about our services, promotions, or updates.
  • You can opt out at any time by clicking the unsubscribe link in emails or by contacting us directly.
  • We will never send you marketing communications without your consent, except where legally permitted.

5. Sharing Your Information

We do not sell, rent, or trade your personal information.
We may share limited data with:

  • Trusted service providers (e.g., payment processors, booking systems)
  • Legal authorities where required by law

We only share the minimum data necessary and ensure appropriate safeguards are in place.

6. Cookies & Tracking

Our website uses only essential cookies. These are small text files stored on your device that are necessary for the website to function properly.

We use essential cookies to:

  • Enable booking forms and service requests
  • Maintain secure sessions while you use the site
  • Ensure the website functions reliably

We do not use cookies for analytics, advertising, or tracking purposes.

You can manage or disable cookies via your browser settings at any time.

7. Your Rights Under UK GDPR

You have the right to:

  • Access – Request a copy of the personal data we hold about you
  • Correction – Request that we update or correct inaccurate data
  • Deletion – Ask us to delete your data where there is no legal basis to keep it
  • Restrict processing – Request we limit how we use your data
  • Data portability – Request your data in a transferable format
  • Object – Object to certain processing, including marketing
  • Withdraw consent – Where we rely on consent, you can withdraw it at any time

To exercise any of these rights, contact us using the details below.

8. How We Protect Your Data

  • We use industry-standard encryption and secure servers.
  • Access to your data is restricted to authorized personnel only.
  • We regularly review our security practices to ensure compliance.

9. Complaints

If you are concerned about how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
Website: https://ico.org.uk/
Phone: 0303 123 1113

10. Contact Us

For any questions about this Privacy Policy or to exercise your rights, contact us at:

Polished Pearl Cleaning
Email: info@polishedpearlcleaning.co.uk
Phone: 07767 618 984